Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS017005 Mapping and Delivery Guide
Manage a major sustainability non-conformance

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS017005 - Manage a major sustainability non-conformance
Description
Employability Skills
Learning Outcomes and Application This unit of competency covers the response to, and management of, a major sustainability non-conformance which may have arisen through the action, or non-action, of the organisation or its value chain members, or due to a change in the external environment. A major non-conformance is one which could have severe business impacts. It may be applied to an entire organisation, part of a large organisation, or part or all of a value chain.This unit covers the recognition of a major non-conformance and then the devising and implementation of a strategy and tactics to contain the situation, not allowing it to accelerate or cascade and minimise the adverse consequences while doing what can be done to remedy the situation. The organisation’s environment, for the purpose of this unit, is considered to include the ecology it impacts, the economic impacts on the organisation and the social impacts of the organisation.Typical situations might include a:process or equipment failure somewhere along the value chain which has the potential to cause adverse sustainability impactschange in legislation or regulation which will see the organisation in breachchange in requirements from a customerchange in supply quality from a suppliersocial attitude change which affects in either a positive or negative manner business prospects or the business operating environment.A manager or senior technologist who has a significant sustainability responsibility work role would typically undertake it. Skills covered by this unit may be applied individually or in a team context.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.

The collection of performance evidence is best done from a report and/or folio of evidence drawn from:

a single project which provides sufficient evidence of the requirements of all the elements and performance criteria

multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria.

Assessment should use a simulated major non-conformance based on real/realistic incidents which have occurred in that or other industries. Assessment should be run using a ‘war gaming’ model where the simulated non-conformance has a defined start and additional information becomes available as the exercise progresses. This may be a ‘desk top’ exercise and is best run with the team of individuals who would need to respond and may occur in an ‘incident room’ or could be run using digital communication and information. The incident should be progressively elaborated as the exercise progresses, and may, or may not be completed within one day.

Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.

The assessor must demonstrate both technical competency and currency.

Technical competence can be demonstrated through:

relevant VET or other qualification/Statement of Attainment AND/OR

relevant workplace experience

Currency can be demonstrated through:

performing the competency being assessed as part of current employment OR

having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months.
Prerequisites/co-requisites
Competency Field Sustainable operations
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine extent and nature of non-conformance
  • Determine commencement, type and expected duration of non-conformance.
  • Liaise with internal stakeholders to determine impact.
  • Liaise with value chain members to determine impact.
  • Determine impact on current operations and order fulfilment.
  • Determine impact of non-conformance on local community and other stakeholders.
  • Determine regulatory implications of non-conformance.
  • Summarise impact on organisation and value chain member’s viability.
       
Element: Determine priorities and actions
  • Develop possible responses appropriate to the situation.
  • Determine possible timing of possible responses.
  • Identify required resources for the responses developed.
  • Evaluate possible responses and select/short-list responses.
  • Select response and organise resources, as appropriate.
       
Element: Identify information needs
  • Determine regulatory compliance needs.
  • Determine the information needs of other stakeholders.
  • Identify the sources of required information.
  • Arrange to collect required information.
  • Report information to stakeholders, as appropriate.
  • Arrange for updating of information disseminated on a timely basis, as appropriate.
       
Element: Implement immediate response
  • Initiate responses and establish data and other information collection procedures.
  • Analyse data and other information as it comes to hand.
  • Determine progress of responses to achieving required outcomes.
  • Modify responses as required to better achieve desired outcomes.
       
Element: Plan for conformance
  • Determine root cause of non-conformance.
  • Determine impacts on sustainability strategy and tactics.
  • Develop plan to ensure continued conformance.
  • Initiate implementation of plan.
  • Monitor implementation of plan and take action.
       
Element: Conclude and review response
  • Conduct a debrief and complete reports, as required.
  • Evaluate and review response and procedures.
  • Evaluate and document effectiveness of the response function and its interaction/communication with stakeholders.
  • Recommend improvements to prevent a recurrence and improve response for other non-conformances.
  • Communicate reports, as appropriate.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine extent and nature of non-conformance

1.1

Determine commencement, type and expected duration of non-conformance.

1.2

Liaise with internal stakeholders to determine impact.

1.3

Liaise with value chain members to determine impact.

1.4

Determine impact on current operations and order fulfilment.

1.5

Determine impact of non-conformance on local community and other stakeholders.

1.6

Determine regulatory implications of non-conformance.

1.7

Summarise impact on organisation and value chain member’s viability.

2

Determine priorities and actions

2.1

Develop possible responses appropriate to the situation.

2.2

Determine possible timing of possible responses.

2.3

Identify required resources for the responses developed.

2.4

Evaluate possible responses and select/short-list responses.

2.5

Select response and organise resources, as appropriate.

3

Identify information needs

3.1

Determine regulatory compliance needs.

3.2

Determine the information needs of other stakeholders.

3.3

Identify the sources of required information.

3.4

Arrange to collect required information.

3.5

Report information to stakeholders, as appropriate.

3.6

Arrange for updating of information disseminated on a timely basis, as appropriate.

4

Implement immediate response

4.1

Initiate responses and establish data and other information collection procedures.

4.2

Analyse data and other information as it comes to hand.

4.3

Determine progress of responses to achieving required outcomes.

4.4

Modify responses as required to better achieve desired outcomes.

5

Plan for conformance

5.1

Determine root cause of non-conformance.

5.2

Determine impacts on sustainability strategy and tactics.

5.3

Develop plan to ensure continued conformance.

5.4

Initiate implementation of plan.

5.5

Monitor implementation of plan and take action.

6

Conclude and review response

6.1

Conduct a debrief and complete reports, as required.

6.2

Evaluate and review response and procedures.

6.3

Evaluate and document effectiveness of the response function and its interaction/communication with stakeholders.

6.4

Recommend improvements to prevent a recurrence and improve response for other non-conformances.

6.5

Communicate reports, as appropriate.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more major non-conformance, to:

define the nature and extent of the non-conformance

develop an appropriate, prioritised set of responses

collect and disseminate relevant information to the stakeholders

implement response(s) to the non-conformance

develop and simulate the implementation of a recovery plan

debrief, capture learnings and make recommendations for improvements to responses.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to respond to and manage a major sustainability non-conformance including knowledge of:

identification of non-conformances and their consequences

prioritisation of business impacts based on key indicators, such as effect on error rates and defects, loss of or delay in supply of materials or components, loss or severe restriction of process capability, loss of transport from or to operational centre or process facility, unplanned increases in costs of materials or services, increases in the cost of finance/capital, sudden change in regulatory requirements

prioritisation of responses based on business and customer needs, such as customer requirements, the philosophies and strategies of the organisation, health, safety and environment (HSE) requirements, delivery, statutory and contractual requirements

negotiation methods

dealing with stress.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine extent and nature of non-conformance

1.1

Determine commencement, type and expected duration of non-conformance.

1.2

Liaise with internal stakeholders to determine impact.

1.3

Liaise with value chain members to determine impact.

1.4

Determine impact on current operations and order fulfilment.

1.5

Determine impact of non-conformance on local community and other stakeholders.

1.6

Determine regulatory implications of non-conformance.

1.7

Summarise impact on organisation and value chain member’s viability.

2

Determine priorities and actions

2.1

Develop possible responses appropriate to the situation.

2.2

Determine possible timing of possible responses.

2.3

Identify required resources for the responses developed.

2.4

Evaluate possible responses and select/short-list responses.

2.5

Select response and organise resources, as appropriate.

3

Identify information needs

3.1

Determine regulatory compliance needs.

3.2

Determine the information needs of other stakeholders.

3.3

Identify the sources of required information.

3.4

Arrange to collect required information.

3.5

Report information to stakeholders, as appropriate.

3.6

Arrange for updating of information disseminated on a timely basis, as appropriate.

4

Implement immediate response

4.1

Initiate responses and establish data and other information collection procedures.

4.2

Analyse data and other information as it comes to hand.

4.3

Determine progress of responses to achieving required outcomes.

4.4

Modify responses as required to better achieve desired outcomes.

5

Plan for conformance

5.1

Determine root cause of non-conformance.

5.2

Determine impacts on sustainability strategy and tactics.

5.3

Develop plan to ensure continued conformance.

5.4

Initiate implementation of plan.

5.5

Monitor implementation of plan and take action.

6

Conclude and review response

6.1

Conduct a debrief and complete reports, as required.

6.2

Evaluate and review response and procedures.

6.3

Evaluate and document effectiveness of the response function and its interaction/communication with stakeholders.

6.4

Recommend improvements to prevent a recurrence and improve response for other non-conformances.

6.5

Communicate reports, as appropriate.

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Sustainability incorporates all of

survival of the ecology/physical environment (to manage the impact of the business to ensure the survival of the physical environment)

economic viability (efficiency, cost and waste reduction and competitiveness to support survival of the business)

social sustainability (to manage the impact of the business to ensure its continued survival within the community and the survival of the community).

Impact of non-conformance includes one or more of

negligible impact

fines or other organisation legal penalties

personal fines, jail terms or other personal penalties

court litigation or similar

remediation costs

loss of market share

loss of brand viability

loss of licence to operate.

Other stakeholders include one or more of

regulatory bodies, such as local councils and environmental protection agencies

customers/clients

suppliers

service suppliers.

Plan for conformance includes one or more of

the temporary situation has been corrected

the process has been adapted to the permanent change in the environment.

Sustainability issues of particular relevance include one or more of

particular sensitivities of the local ecology (e.g. endangered species, sensitive local flora/fauna, material scarcity, water availability)

general ecology issues and regulations (e.g. climate change and carbon footprint, pollution control measures)

particular local social issues (e.g. distortions to the housing market, disruption to local lifestyles)

general social issues (e.g. corporate citizenship, use or/deterioration to infrastructure)

particular local economic issues (e.g. cost of capital, profit margins, competition)

general economic issues (e.g. state of the economy, stage of the business cycle, other issues, such as those identified by AS/NZS ISO 14001 Environmental Management Standards (or its authorised replacement or other relevant standard)).

Significance of impact includes one or more of

permanent loss or degradation

loss or degradation which inhibits use by the following generation

temporary degradation requiring remediation

temporary degradation which is self-remediating

speed of change/degradation/loss.

Appropriate response when impact cannot be prevented includes one or more of

capture and storage (e.g. scrubbing) and similar ‘end of pipe’ solutions

dilution/dispersion and similar techniques which reduce concentration but not amount

other approaches which meet the sustainability requirements.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine commencement, type and expected duration of non-conformance. 
Liaise with internal stakeholders to determine impact. 
Liaise with value chain members to determine impact. 
Determine impact on current operations and order fulfilment. 
Determine impact of non-conformance on local community and other stakeholders. 
Determine regulatory implications of non-conformance. 
Summarise impact on organisation and value chain member’s viability. 
Develop possible responses appropriate to the situation. 
Determine possible timing of possible responses. 
Identify required resources for the responses developed. 
Evaluate possible responses and select/short-list responses. 
Select response and organise resources, as appropriate. 
Determine regulatory compliance needs. 
Determine the information needs of other stakeholders. 
Identify the sources of required information. 
Arrange to collect required information. 
Report information to stakeholders, as appropriate. 
Arrange for updating of information disseminated on a timely basis, as appropriate. 
Initiate responses and establish data and other information collection procedures. 
Analyse data and other information as it comes to hand. 
Determine progress of responses to achieving required outcomes. 
Modify responses as required to better achieve desired outcomes. 
Determine root cause of non-conformance. 
Determine impacts on sustainability strategy and tactics. 
Develop plan to ensure continued conformance. 
Initiate implementation of plan. 
Monitor implementation of plan and take action. 
Conduct a debrief and complete reports, as required. 
Evaluate and review response and procedures. 
Evaluate and document effectiveness of the response function and its interaction/communication with stakeholders. 
Recommend improvements to prevent a recurrence and improve response for other non-conformances. 
Communicate reports, as appropriate. 

Forms

Assessment Cover Sheet

MSS017005 - Manage a major sustainability non-conformance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS017005 - Manage a major sustainability non-conformance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: